CALL CENTER SKILLS

F01001 - Call Center Banking Scenarios

F01002 - Call Center – Coding

F01003 - Call Center Customer Service Scenarios

F01004 - Call Center – Data Analysis

F01005 - Call Center – Sales

F01006 - Call Center Sales Scenarios

F01007 - Call Center – Service

F01008 - Call Center – Telephone Skills

Q06008 -  Aptitude Call Centre Skills Assessment

Q06009 -  Aptitude Telemarketing Skills Assessment

 

FOOD SERVICES SKILLS

F02001 - Food Service – Bar Manager/Bartender

 

IT SKILLS

F03001 - C Test – Standard

F03002 - C++ Test – Standard

F03003 - HTML Programming – Standard

F03004 - Java Programming – Standard

F03005 - Lotus Notes 7.0 End User - Standard

F03006 - Lotus Notes – Administrator

F03007 - Lotus Notes – End User

F03008 - PERL Programming – Standard

Q06004 -  Technical Java - Foundation

Q06005 -  Technical SQL - Foundation

Q06006 -  Technical Java +SQL Test Battery

Q06013 -  Aptitude Programmer

 

RETAIL SALES SKILLS

Tests based on standards established by the National Retail Foundation for the National Skill Standards Board.

F04001 - Retail Sales – Customer Service

 

BEHAVIORAL ASSESSMENT

Pre-Configured Behavioral and Cognitive Assessments

F05001 - Core Abilities Profile

F05002 - Customer Service Profile *new*

F05003 - Customer Service Success Profile + Sales (short form) *new*

F05004 - Customer Service Profile + Attendance/Turnover Risk *new*

F05005 - Global Competency Profile *new*

F05006 - Guest Service Profile *new*

F05007 - Healthcare Service Profile – Clinical *new*

F05008 - Healthcare Service Profile – Support *new*

F05009 - Industrial Success Profile

F05010 - Industrial Success Profile + Attendance/Turnover Risk *new*

F05011 - Management Success Profile

F05012 - Management Success Profile + Applied Reasoning - for proctored usage

F05013 - Management Success Profile + Applied Reasoning - for unproctored usage

F05014 - Professional Sales Profile

F05015 - Professional Sales Profile + Applied Reasoning - for proctored usage

F05016 - Professional Sales Profile + Applied Reasoning - for unproctored usage

F05017 - Professional Success Profile

F05018 - Professional Success Profile + Applied Reasoning - for proctored usage

F05019 - Professional Success Profile + Applied Reasoning - for unproctored usage

F05020 - Retention Profile *new*

F05021 - Risk Profile

 

OTHER ASSESSMENTS

Q06001 -  General/Technical/Aptitude Assessments

Q06002 -  General English Proficiency Assessment

Q06003 -  General Numeric Proficiency and Reasoning

Q06007 -  Aptitude Customer Service Skill Assessment

Q06010 -  Aptitude Sales Skills Assessment

Q06012 -  Aptitude Business Analyst Skills

Q06014 -  Aptitude Assessment

Q06015 -  Custom Assessment or Psychometric tests available

 

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